Book Review: Disney U by Doug Lipp

Title: Disney U
Author: Doug Lipp
Series: None
Publisher: McGraw-Hill
Release Date: March 29, 2013


Leadership lessons from the iconic brand “you” can use to drive Disney-style success

In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University–the employee training and development program that powers one of the most famous brands on earth.

“Disney U” examines how Van France’s timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company’s values and operational philosophies that support the world-famous Disney brand.

Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

I’m not the target audience for this book.  I don’t have a business and I don’t usually read non-fiction. But I do love Disneyland and always have.  Some of my best memories come from trips to Disneyland whether it was with my parents growing up, Grad night & Mormon Night at Disneyland with my friends as a teenager or as a parent taking my own kids.  For me it has always lived up to its name as being the Happiest Place on Earth. So when I saw this book on Netgalley I requested a copy and started reading it.

The stories in this book were what I loved the most.  I loved hearing more about Walt Disney’s vision for Disneyland, loved learning about how Disney trains their cast members and loved learning how they met some of the challenges they faced as the Disney franchises grew and expanded.  Walt’s interactions with cast members, a cast member cheering up a child who had dropped their popcorn, custodians who cleaned the Hunted Mansion so well it was no longer spooky enough and couldn’t open, these and many other stories made me smile and enjoy this book much more than I expected to.

As soon as I would start to lose interest in what was being discussed there would be a new story that was shared that drew me right back into the book.  Reading Disney U made me realize some of the reasons why I do love Disneyland so much… the cleanliness, the friendliness, the above and beyond details that go into everything from the rides to the shows to the parades to the decorations and flowers found through the park.

Rating: 4 Stars – Great Book

Content: Clean

Source: Netgalley

Genre/Age Level: Nonfiction Business which read somewhat like a memoir.  Appropriate for anyone who is interested enough to read it.

Finished February 17, 2013